Sales Return

Inventory | Inventory Movement | Inventory Inquiry

Sales Return

Allows the user to make returns of their sales from the customer.

Requirements before using Sales Return

• The user should setup the following Maintenance Module in order to proceed on using the Sales Return
  1. Customer
  2. Account Codes
  3. Item Master
  4. Warehouse

• The user should have at least one of the following records in order to proceed on using the Sales Return
  1. Delivery Receipt
  2. Sales Invoice

Sales Return Record Status

Status	Description
RETURNED	If the Sales Return is created and its items are returned
CANCELLED	If the Sales Return is cancelled

Sales Return Record List

Adding Sales Return

1. Click Sales Return under Inventory Menu
2. Under Sales Return, Click Add Sales Return
3. Fill up the Header Part
4. Under SI/DR no. field select the Delivery Receipt or Sales Invoice record that needs to return the items
5. Fill out the necessary fields in the Item Details then click Save. Note: Fields with * are require fields

Creating Sales Return Fields

Field	Description	Allowed Inputs	Restricted Inputs	Character Limit	Required Field?
1.Sales Return Number	•Sales Return Reference Number upon Creation	•Alphanumeric(Auto-Generated)	N/A	N/A	N/A
2.SI / DR No.	•Delivery Receipt or Sales Invoice reference for Sales Return	•Delivery Receipt and Sales Invoice List provided from Delivery Receipt and Sales Invoice Sales Module	N/A	12	Yes
3.Document Date	•Date when the transaction is created	•Date picker provided by system	N/A	N/A	Yes
4.Reason	•Reason for requesting a Sales Return	•Alphanumeric •Special Characters	None	100	Yes
5.Notes	•Other Remarks regarding the Transaction	•Alphanumeric •Special Characters	None	300	No
6.Item	•Items to be returned	•Tick/untick	N/A	N/A	Yes
7.Description	•Description or Remarks on the Item	•Alphanumeric(Auto-Generated based from Item Master Maintenance Module)	N/A	N/A	N/A
8.Warehouse	•Warehouse where the item will be returned	•Warehouse List based from Warehouse Maintenance Module	N/A	N/A	N/A
9.Defective	•Classify if the item to be returned is Defective	•Tick/untick	N/A	N/A	No
10.Replacement	•Classify if the item to be returned is for Replacement	•Tick/untick	N/A	N/A	No
11.Quantity Delivered	•Total Quantity of Items to be Returned	•Numeric	N/A	N/A	N/A
12.Quantity	•Number of Items to be Returned	•Numeric	N/A	N/A	Yes
13.Unit of Measure(UOM)	•Unit of Measure of an Item to be Returned	•Unit of Measure List base from Unit of Measure Maintenance Module	N/A	N/A	N/A
14.Unit Cost	•Cost of item per unit	•Numeric	N/A	N/A	N/A
15.Discount	•Amount of Discount Applied on the Item	•Numeric	N/A	N/A	N/A
16.Tax	•Tax Type Applied on the Item	•Tax List base from Tax Maintenance Module	N/A	N/A	N/A
17.Amount	•Total Amount to be returned	•Numeric	N/A	N/A	N/A

Notes:

• Sales Return Transaction will generate a Journal Voucher upon creation.
• Sales Return Transaction will generate a Credit Voucher upon creation.

Viewing Sales Return

1. Click Sales Return under Inventory Menu
2. Select a Sales Return record that needs to view its details. Click the drop-down arrow then click View.
3. The user has an option to Edit the Sales Return record upon viewing it

Editing Sales Return

1. Click Sales Return under Inventory Menu
2. Select a Sales Return record that needs to update its details. Click the drop-down arrow then click Edit.
3. Update the necessary fields then click Save

Editing Sales Return Fields

Field	Description	Allowed Inputs	Restricted Inputs	Character Limit	Required Field?
1.Sales Return Number	•Sales Return Reference Number upon Creation	•Alphanumeric(Auto-Generated)	N/A	N/A	N/A
2.SI / DR No.	•Delivery Receipt or Sales Invoice reference for Sales Return	•Delivery Receipt and Sales Invoice List provided from Delivery Receipt and Sales Invoice Sales Module	N/A	12	Yes
3.Document Date	•Date when the transaction is created	•Date picker provided by system	N/A	N/A	Yes
4.Reason	•Reason for requesting a Sales Return	•Alphanumeric •Special Characters	None	100	Yes
5.Notes	•Other Remarks regarding the Transaction	•Alphanumeric •Special Characters	None	300	No
6.Item	•Items to be returned	•Tick/untick	N/A	N/A	Yes
7.Description	•Description or Remarks on the Item	•Alphanumeric(Auto-Generated based from Item Master Maintenance Module)	N/A	N/A	N/A
8.Warehouse	•Warehouse where the item will be returned	•Warehouse List based from Warehouse Maintenance Module	N/A	N/A	N/A
9.Defective	•Classify if the item to be returned is Defective	•Tick/untick	N/A	N/A	No
10.Replacement	•Classify if the item to be returned is for Replacement	•Tick/untick	N/A	N/A	No
11.Quantity Delivered	•Total Quantity of Items to be Returned	•Numeric	N/A	N/A	N/A
12.Quantity	•Number of Items to be Returned	•Numeric	N/A	N/A	Yes
13.Unit of Measure(UOM)	•Unit of Measure of an Item to be Returned	•Unit of Measure List base from Unit of Measure Maintenance Module	N/A	N/A	N/A
14.Unit Cost	•Cost of item per unit	•Numeric	N/A	N/A	N/A
15.Discount	•Amount of Discount Applied on the Item	•Numeric	N/A	N/A	N/A
16.Tax	•Tax Type Applied on the Item	•Tax List base from Tax Maintenance Module	N/A	N/A	N/A
17.Amount	•Total Amount to be returned	•Numeric	N/A	N/A	N/A

Notes:

• Journal Voucher will be automatically updated when Sales Return is updated.

Printing Sales Return Record

1. Click Sales Return under Inventory Menu
2. Select a Sales Return record that needs to print its details. Click the drop-down arrow then click Print.

Cancelling Sales Return Record

• Sales Return can be cancelled in two ways:
  • Using drop-down arrow of a record can be used in single record cancellation

• Using Cancel Button for cancelling multiple records

Sales Return Record Options

Actions Available base on Sales Return Voucher Record Status

Status	View	Edit	Print	Cancel
RETURNED	☑	☑	☑	☑
CANCELLED	☑		☑

Notes:

• Journal Voucher will be automatically updated when Sales Return is updated.
• Credit Voucher generated by Sales Return can be used by the customer when paying another invoice.

Categories:

Modules
Financials	Journal Voucher
Sales	Delivery Receipt | Sales Invoice
Maintenance	Account Codes | Customer | Warehouse | Item Master
Inventory
Sales Reports	Returns per Customer